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02.13.2017 White Paper: The Product Return Effect

 

 

A return policy may seem simple, but it can have an enormous impact on your business—too strict and you risk turning off customers, but too lenient and you may end up with unexpected out-of-season or excess inventory. When developing your return policy, customer service professionals and business owners need to be mindful of how the policy will affect their business and the customer experience, both positively and negatively, as well as how it will affect your inventory levels.